SMS Consent & Messaging Policy

Employees and contractors may optionally opt in to receive SMS notifications related to their account and work assignments through the Shadow Shifts platform.

These messages may include:

• Shift assignment notifications
• Dispatch notifications
• Account alerts
• Login or verification codes
• Other operational notifications related to your employment or scheduling

SMS messages are used solely for operational and account-related purposes.

Shadow Shifts does not send marketing or promotional SMS messages.

Users provide their mobile phone number when:

• Creating an account in the Shadow Shifts platform
• Being onboarded by their employer or organization using Shadow Shifts
• Updating their contact information within the platform

Providing a phone number alone does not enroll a user in SMS notifications. Users must separately and affirmatively opt in by enabling the SMS consent option during onboarding or within account settings.

SMS notifications for job assignments and dispatch alerts are optional. Employees and contractors may choose to opt in during account creation or onboarding to receive text messages about their work schedule. SMS is not required to use Shadow Shifts.

The video below shows how to opt in to SMS notifications specifically for job-related messages. You may opt out at any time by replying STOP to any message from Shadow Shifts.

The opt-in process works as follows:

• The employer or administrator may create an employee account and enter the employee's contact information. The employee must independently opt in to SMS notifications by enabling the optional SMS consent toggle presented during onboarding or within account settings.
• The employee's phone number is collected as part of this account setup process.
• Employees may optionally confirm SMS notifications for job assignments and dispatch alerts. Upon activation, the employee receives a confirmation SMS:
  "Shadow Shifts dispatch notifications have been enabled. Reply START to confirm you want to receive SMS notifications."
• All SMS messages are strictly operational: shift assignments, dispatch notifications, account alerts, and verification codes. No marketing or promotional content is ever sent.
• Employees who no longer wish to receive SMS messages can opt out at any time by replying STOP to any message.

You may opt out of receiving SMS messages at any time by replying:

STOP

to any message received from Shadow Shifts.

After sending STOP, you will no longer receive SMS notifications from Shadow Shifts unless you re-enable SMS notifications through your account or administrator.

Opt-out instructions are included in every SMS message sent by Shadow Shifts.

For help regarding SMS messages, reply:

HELP

or contact: support@shadowshifts.com

Message frequency varies depending on shift assignments, dispatch events, and account activity.

Message and data rates may apply depending on your mobile carrier.